This Privacy Notice was last reviewed or revised on August 21 2025. Lucent Layer (“Lucent Layer,” “we,” “our,” or “us”) is a business owned and operated by Galloway & Pierce Pty Ltd (“Galloway & Pierce” or “G&P”), Australia.
We understand that privacy is important. We are committed to respecting your privacy and protecting personal information in accordance with applicable privacy and data-protection laws. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when it is collected through our websites, digital platforms, communications, and business activities, including service delivery, automation systems, integrations, events, and professional engagements.
Where required by law, this Privacy Policy applies when Galloway & Pierce is acting as the organisation responsible for handling personal information (sometimes referred to as a “data controller” or equivalent term).
Lucent Layer, through Galloway & Pierce, handles personal information in accordance with:
Individuals located in other jurisdictions may also have rights under local data-protection laws, which we respect and respond to where required.
We collect personal information in the course of our business activities, either directly from you or from third parties.
We may collect personal information directly from you when you:
We may also receive personal information from third parties, including:
We take reasonable steps to ensure that third parties are authorised to share personal information with us for the intended purpose.
We use personal information only for legitimate business purposes, including:
Where required, processing is based on consent, contractual necessity, compliance with law, or legitimate business interests.
Lucent Layer and Galloway & Pierce do not:
Sensitive personal information (such as health or demographic data) is only collected where necessary, lawful, and relevant to the service being delivered, and is handled with appropriate safeguards.
Personal information may be accessed by:
Lucent Layer uses third-party platforms and infrastructure, including CRM systems, automation platforms, cloud hosting, and communication tools.
As a result, personal information may be stored or processed outside Australia or New Zealand. Where overseas transfers occur, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and confidentiality obligations consistent with this Privacy Policy.
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, or disclosure.
These measures include:
No method of transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including the operation and maintenance of automation systems, or as required by law, regulation, or contractual obligations. When personal information is no longer required, it is securely deleted or de-identified.
Lucent Layer does not knowingly collect personal information from individuals under the age of 16. Our services are intended for business and professional use.
If we become aware that personal information relating to a child has been collected without appropriate consent, we will take steps to delete it.
Depending on your location, you may have rights to:
To exercise your rights or raise a privacy question or concern, please contact:
Data Protection Officer
Galloway & Pierce Pty Ltd
chloesutton@lucentlayer.com.au
We will respond in accordance with applicable law and may need to verify your identity before acting on a request.If you are not satisfied with our response, you may lodge a complaint with:
We may update this Privacy Policy from time to time. The most current version will be published on our website, with the review date updated accordingly.
