Case Studies

RateMyAgent, an Australian platform where home sellers rate real estate agents, uses Intercom to run support and customer messaging from one place. Help center articles let customers self-serve the common questions, while the team handles the rest fast from a single view, so replies that used to crawl over email now land in a fraction of the time.

Tado°, a smart home climate company, uses Fin to absorb the huge seasonal swings in support that come with cold weather. When volume jumps as much as 400% and 11,000 customers reach out in a single week, Fin handles the surge across six languages, so wait times stay short and CSAT holds steady instead of sliding the way it used to in past winters.

Dental Intelligence, an all-in-one software platform used by 9,000 dental practices, uses Intercom to keep support fast and consistent as it grows through acqusition. Queries get triaged and sorted, so each agent can handle far more conversations at once and customers get a consistent experience no matter which product they're on.

WebinarGeek, a webinar platform, uses Intercom to run support, sales, and marketing messaging fromone one place instead of stitching tools together. Most customers get answers without ever needing an agent, the team replies in minutes when they do, and targeted lifecycle campaigns turned more free trials into paying customers.

Databox, a B2B analytics platform with a complex product and 100+ integrations, uses Fin to give customers fast, accurate answers. Fin resolves most frontline questions, trained on the brand's own docs and tone, so a lean team of eight handles rising volume and spends the time it gets back on the proactive outreach that drives revenue.

Bailey Nelson, an Australian eyewear retailer born in Bondi, uses Intercom and Fin to run support across chat, email, and social. Fin and help articles let customers answer common questions themselves, so the team cleared a 100-200 ticket backlog within a month and now replies in hours instead of days, with satisfaction climbing from 75% to 95%.

MPB, the world's largest platform for buying and selling used photography gear, needed to scale support across global markets without growing headcount. With Fin AI Agent, MPB now resolves nearly 10,000 conversations a month, doubling their resolution rate to 40–50%, while maintaining an 83% CX Score.

Swyftx, Australia's leading crypto exchange with over 800,000 users, needed to scale support without sacrificing quality as trading volumes surged. With Fin AI Agent, Swyftx lifted automated resolution by 48.5%, now saving the support team over 40 hours a week.

AgriWebb, a livestock management platform moved its support off a single phone line and email inbox onto Intercom, connecting it to the rest of its stack through Salesforce, Aircall, and Zoom. Within two years, cost per support interaction dropped from $51 to $10, an 80% reduction, while customer satisfaction climbed to 94% and retention held at 99%.

Living Spaces, a home furnishings retailer with almost two decades of in-store experience, uses Intercom to bring that same personal service online. The team runs sales, support, and marketing on one platform, combining proactive outreach with real-time messaging so customers get the same care browsing the site as they would walking into a showroom.

Winning Appliances built its reputation over 100 years of in-store service. When it launched its online arm, Appliances Online, the challenge was proving a digital experience that could feel as personal as walking into a showroom. Intercom became the backbone: real-time support, proactive updates, and a Messenger built to convert browsers.

Miss Group, an international web hosting company made up of more than 20 brands, needed a way to give every one of them the same standard of support without managing 20 separate systems. Moving them onto Intercom let the team set up a dedicated workspace per brand while keeping a single view across all of them.

Solidcore, a coach-led fitness brand with 160+ studios and more opening every year, uses Fin to keep support personal as it scales. Fin works across phone, chat, and email as the brand's first point of contact, handling membership freezes, upgrades, regional pricing, and cancellations, so clients get answers at any hour and studio staff stay focused on coaching.