Solidcore, a coach-led fitness brand with 160+ studios and more opening every year, uses Fin to keep support personal as it scales. Fin works across phone, chat, and email as the brand's first point of contact, handling membership freezes, upgrades, regional pricing, and cancellations, so clients get answers at any hour and studio staff stay focused on coaching.
"The best signal is silence. No complaints. Just a better experience, and a faster one."
Shane McCarthy, Chief Digital Officer, SolidCore
Lightspeed, a global commerce platform behind around 145,000 retail and restaurant locations, uses Fin to handle support at enterprise scale. Fin works across a complex stack and dozens of languages, resolving most incoming requests end to end, so customers in 100+ countries get fast, accurate answers without the team staffing volume that can't scale.
"We started at 20% resolution. Today we're over 70%. Watching that number climb was shocking."
Yamine Gluchow, VP of Information Systems, Lightspeed
RateMyAgent, an Australian platform where home sellers rate real estate agents, uses Intercom to run support and customer messaging from one place. Help center articles let customers self-serve the common questions, while the team handles the rest fast from a single view, so replies that used to crawl over email now land in a fraction of the time.
"The richness of insights, and how easily we can get to them, is the secret sauce."
Gregor Hartnell, Head of Customer Experience, RateMyAgent
Tado°, a smart home climate company, uses Fin to absorb the huge seasonal swings in support that come with cold weather. When volume jumps as much as 400% and 11,000 customers reach out in a single week, Fin handles the surge across six languages, so wait times stay short and CSAT holds steady instead of sliding the way it used to in past winters.
"Usually our CSAT suffers as we get busier. With Fin it stayed stable, and even improved on the same period last year."
Emily McKay, CX Content Writer, tado°
Dental Intelligence, an all-in-one software platform used by 9,000 dental practices, uses Intercom to keep support fast and consistent as it grows through acqusition. Queries get triaged and sorted, so each agent can handle far more conversations at once and customers get a consistent experience no matter which product they're on.
"It makes it easy for one agent to handle 10 chats at a time. With our old tool, the max was three."
Max Williams, Support Manager, Dental Intelligence
WebinarGeek, a webinar platform, uses Intercom to run support, sales, and marketing messaging fromone one place instead of stitching tools together. Most customers get answers without ever needing an agent, the team replies in minutes when they do, and targeted lifecycle campaigns turned more free trials into paying customers.
"Other tools hit a roof. Whatever size you are, this just fits and grows with you."
Bryan van Anrooy, Head of Marketing, WebinarGeek
Databox, a B2B analytics platform with a complex product and 100+ integrations, uses Fin to give customers fast, accurate answers. Fin resolves most frontline questions, trained on the brand's own docs and tone, so a lean team of eight handles rising volume and spends the time it gets back on the proactive outreach that drives revenue.
"If you asked me two years ago, I'd have been skeptical of the results we've already achieved. And now? It's just the beginning."
Pete Caputa, CEO, Databox
Bailey Nelson, an Australian eyewear retailer born in Bondi, uses Intercom and Fin to run support across chat, email, and social. Fin and help articles let customers answer common questions themselves, so the team cleared a 100-200 ticket backlog within a month and now replies in hours instead of days, with satisfaction climbing from 75% to 95%.
"Before, we were drowning in tickets and slow response times. Now we manage conversations way better and resolve quicker."
Jackson Rostagno, Customer Service Manager ANZ, Bailey Nelson
MPB, the world's largest platform for buying and selling used photography gear, needed to scale support across global markets without growing headcount. With Fin AI Agent, MPB now resolves nearly 10,000 conversations a month, doubling their resolution rate to 40–50%, while maintaining an 83% CX Score.
"Our goal was to scale without simply adding more people to the team — by embracing AI and thinking about support in a new way, all while keeping customer satisfaction a top priority."
Chris Beattie, Head of Global Customer Experience, MPB
Swyftx, Australia's leading crypto exchange with over 800,000 users, needed to scale support without sacrificing quality as trading volumes surged. With Fin AI Agent, Swyftx lifted automated resolution by 48.5%, now saving the support team over 40 hours a week.
"With Fin, there are no hidden rules or limitations. Fin is helping us increase customer trust around our brand and AI agents, and how they interact."
Paige Sawatzky, Content & Automation Lead, Swyftx
Glean, one of the fastest-growing AI companies in enterprise software, deployed Fin as its front-line AI agent to support. Within three months, Fin was involved in 100% of chats across the help center, developer docs, community, and support portal — automating 83% of them without a human stepping in, at a 95% customer satisfaction rate.
"Since we're both from AI-forward companies, we have a very similar mindset in how we want to approach scalability and customer support through AI. It just feels like we're one team."
Kat Crichton, Manager of Technical Support, Glean
Vanta, a fast-growing security & compliance automation platform, replaced its fragmented dual-tool support stack with Intercom and deployed Fin as its front-line AI agent. In a head-to-head test on 400 real conversations, Fin resolved 73% of cases versus 49% on the old tool, and now handles roughly 2,500 chats a month that never reach a human.
"We are crushing it every month. My boss said, 'I think you should change your metric.' Now, the stakes are higher."
Margarita Wilshire, Director of Customer Support, Vanta
